BUSINESS PROCESS RE-ENGINEERING OF A MARITIME CAR TERMINAL: CHANGING FROM INBOUND TO OUTBOUND INTERMODAL NODE IN FINISHED VEHICLE LOGISTICS (FVL)

Abstract

This article presents a broad perspective on a maritime car terminal’s role in finished vehicle logistics with an aim to elaborate the process when a terminal changes its role from an inbound intermodal node to an outbound intermodal platform. Through the analysis of the maritime car terminal in Koper that occupies the 9th position among top European ports in handling light vehicles, a comprehensive view of process re-engineering is provided. The research analyses specific inbound and outbound processes and real-time decisions that influence the terminal’s productivity and satisfies stakeholders’ business expectations. The proposed business process re-engineering (BPR) model for an outbound car terminal highlights the directions of future management decisions to position the terminal as an export oriented intermodal node. The article offers a theoretical and practical contribution to efficient FVL management.