IMPACT OF KNOWLEDGE MANAGEMENT’S DYSFUNCTIONS ON THE COMPANY’S INTERNATIONAL BUSINESS

Abstract

This article presents a case of the impact of the knowledge management’s dysfunction on the competitiveness of Polish company that is operating on the international markets. It also describes the factors of development and regression of the organization caused by the way of its management. The purpose of the article is also to diagnose knowledge management’s dysfunctions and their impact on the share in sales on selected foreign markets of the presented company. During the research work so called mixed research methods were applied – such as interviews and analysis of the internal documentation of the company. Pathology in the organization by W. Kieżun is defined as “relatively permanent disability, which causes a waste in the economic and (or) moral sense that exceeds the limits of social tolerance” (Kieżun, 2012: 16). Whereas management’s dysfunctions are a kind of phenomenon having a negative impact on a definite social system. The result of the prolonged exposure to dysfunction in organizations may appear as a pathological condition. R. Stocki says that “pathology is any dysfunction in the organization; the one that does not allow to achieve – realistic, designated for the organization and in accordance with a social good – aims, in the defined time and with specific measures” (Stocki, 2005: 49).